Frequently Asked Questions

We sell products from entrepreneurs around the world that are free of refined sugar, artificial ingredients and harmful ingredients.

No. We are ONLY an online market, but we participate sometimes at different physical events in Miami, Florida that we share in advance on our social media platforms.

No. We ship our products all over the United States. 

We have different shipping methods that you can choose. Check them out here.

We accept exchanges and returns under the correct circumstances. For example; if your order gets damaged upon delivery or if it gets lost. You will need to contact us explaining your specific issue with the order and we will do our best to solve the issue. You can see our return policy here.

White cast in chocolates are very common. This is a phenomenon called "fat bloom" which occurs in chocolates when there is a change in temperature. This does not affect the flavor nor the texture of the product, only its appearance. You can still eat and use this chocolate by itself or in recipes.

The crystallization of honey is a completely normal process. This does not mean that it is not natural or pure, only that the molecules are compacted.

To decrystallize it, you just have to heat it up in water at a low temperature for a few minutes then shake it until it returns to its liquid state.